How pickup day works in Virginia
Here is how a visit runs, from the first message to the swept floor. Nothing on this page is complicated, and that is the point: you should know exactly what to expect on the day.
Tell us what is going
Send the form, call during office hours, or use the load meter and send the list it builds. Tell us the address, what needs to go, roughly how much there is and where it sits.
After you send the request, you can email or text a few photos. A wide shot of the room and a photo of the path out tell us more than a long description.
We confirm the visit
We reply by phone or email to agree on a day and a window: weekday morning, weekday afternoon or Saturday morning. We repeat back what we understood about the load so there are no surprises.
You get a clear figure based on the amount before we start loading. If what we see on the day is very different from the request, we talk about it first.
Load day
Two people arrive in the truck, park as close as your driveway or street allows, and walk the space with you. Anything you want to keep gets set aside. If you changed your mind about a piece since the request, this is the moment to say so.
We pad stair edges and tight corners, carry each large piece with two people, and pack the truck from the floor up so the load travels safely. You do not need to lift anything.
Sweep and drive off
When the last item is in the truck, we sweep the floor or rake the spot where the pile sat, and walk through with you once more.
Usable items are routed to local donation and recycling drop-offs where possible, and the rest goes to the proper local facility.
Before we arrive
None of this is required, and we can work around anything. These small things simply make the visit shorter and smoother.
- Set aside anything you want to keep and tell us which pieces stay
- Take papers, photos and keys out of drawers and boxes that are leaving
- Clear a path from the items to the door
- Move cars so the truck can park close
- Unplug lamps and exercise equipment
- Put pets in a closed room while the crew is carrying
How we pack the truck
Flat, heavy pieces go in first against the front wall. Sofas and tables follow, then the awkward shapes, and boxes and bags fill every gap. Grey pads keep surfaces from rubbing and orange straps hold each layer to the rails.
A tight load is safer on the road and leaves room for the last few things you remember while we are still in the driveway.
Questions about pickup day
How long does a visit take?
A few items take well under an hour. A full garage or office takes most of a morning. We give you a rough time when we confirm.
Do I need to be home?
Someone needs to be there at the start to show us what goes. For storage units and offices we can arrange access instead.
What if it rains?
We work in light rain and keep furniture covered on the way to the truck. In heavy weather we call to move the visit.
Can you come on Saturday?
Yes, on Saturday mornings. Weekday windows run from 7:30 AM to 6:00 PM.
Pick a day window
Weekday mornings, weekday afternoons or Saturday morning. Send the request and we confirm the window with you.